Your SD Worx account

Answers for the most frequently asked questions

Setting up 2 step authentication.

Authentication in 2 steps adds an extra layer of security to your account, by protecting it using both your password and your phone number.

To enable authentication in 2 steps on your SD Worx account, follow the steps below:

  • Go to the security page.
  • Under "Authentication in 2 steps", click the "Enable" button.

Either now or next time you log in, choose how you would like to receive your verification code. The wizard will guide you through setting up the second step.

There are two options:

  • Via the Authenticator app [RECOMMENDED]
    Verification codes are generated dynamically by an Authenticator app on your smartphone, for free. It even works when your device has no data connection or mobile service.
  • By text message
    SD Worx will send you verification codes in text messages (SMS) to your mobile phone. This is less reliable and relies on having a good connection to your mobile service.