Your SD Worx account


Answers for the most frequently asked questions


Troubleshooting.


If you wait too long to accept an invitation, the invitation will be cancelled for security reasons. If this message appears on your screen, you can request a new invitation by clicking on the button "RECEIVE NEW INVITATION". We will then send a new invitation to the same email address as soon as possible.

If you did not receive a verification code, check this list of possible causes and ways of dealing with this problem:

  • You may have entered an incorrect email address. Check your email address for typos.
  • Our email has ended up in your "Unsolicited email" or "Spam" folder. Check this folder and add the domain "@sdworx.com" or whitelist the address "noreply@sdworx.com" as a trusted sender. This will prevent future emails from being treated as unsolicited mail.
  • Our service was temporarily unavailable. There may have been a disruption at the time we sent the verification code. Wait a bit then try again.

If you did not receive a verification code, check this list of possible causes and ways of dealing with this problem:

  • You may have entered your mobile number incorrectly. Check your number and your country code.
  • Our service was temporarily unavailable. There may have been a disruption at the time we sent the verification code. Wait a bit then try again.
  • There's a problem with your mobile phone provider. Wait a bit and try again, or contact your mobile phone provider.

Follow the steps below to recover your account:

  • Enter the email address for your SD Worx-account on the login page and click on the "NEXT" button.
  • Then click on the "FORGOT PASSWORD" link.
  • Check the email address of your SD Worx-account and click "NEXT" to start the account recovery process.
  • Choose one of the recovery options offered.
    If you do not provide an additional recovery email address or mobile number, the verification code can only be sent to the email address for your account.
  • Then click on the button "NEXT". We will then send a 6-digit verification code to your chosen recovery option via SMS or email.
  • Enter this verification code and click the "NEXT" button.
  • You can now set a new password for your account. Choose a strong password and click "COMPLETE" to confirm your password.

You should now log in again with your email address and the new password you have just chosen.

It is not possible to log in with a recovery email address.

If you have chosen SMS as your second factor, and your new mobile phone has kept the same mobile number, you will still be able to log in.

If your mobile number has changed or you have chosen the Authenticator app, then you need to take two steps to change your authentication. You can do this yourself if you still have access to your account from a "trusted device" or through your employer's network (Single Sign On):

  • Go to the security page.
  • Click on the "Change Phone" button under "Authenticator App" and/or "SMS" and follow the steps.

If you no longer have access to your account to make the change yourself, please contact your employer to have the second factor reset.

Have you forgotten your password?
FORGOT PASSWORD

If you are unable to restore your account yourself, please contact SD Worx:


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